Legal
Terms of Use
The terms covering your use of this website and the text messages we send.
Using this site
This website is provided by Floral Finerie for information and for making enquiries. By using it you agree not to misuse it — for example by submitting false enquiries, attempting to disrupt the site, or using automated tools to harvest content from it.
Enquiries are not orders
Submitting the enquiry form starts a conversation; it does not book a date or create a contract. An order is confirmed only when we confirm it with you directly, along with its price and terms.
Text messages: what you are agreeing to
How you opt in. You opt in by contacting us first. If you call (251) 383-8340 and we cannot pick up, we text that number back to ask what you need. We never text a number that did not contact us first, and we never buy, rent or import lists.
What we send. A reply when we miss your call, confirmation that your enquiry arrived, messages about your order and its delivery or pick-up, and one request for a review after it is finished. Service messages only. We do not send promotions, offers or marketing by text.
How often. Message frequency varies and depends on what you contact us about. Most people get one or two messages about a single enquiry.
What it costs. We do not charge for messages. Message and data rates may apply from your own carrier.
How to stop. Reply STOP to any message and you will get one confirmation and then nothing further. Reply START if you want them back. Reply HELP, or call (251) 383-8340, for help.
Carriers. Mobile carriers are not liable for delayed or undelivered messages. Delivery is not guaranteed and can depend on your device, coverage and carrier.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent is not shared with any third party.
What we do with the rest of your information is set out in our privacy policy.
Refund & Product Satisfaction Policy
Due to the custom and perishable nature of our products, all sales are final. No refunds or store credits will be issued.
In the unlikely event that there is an issue with your order, the Client must notify us within forty-eight (48) hours of pickup or delivery and provide details regarding the concern. Requests made after this 48-hour period may not be eligible for consideration.
We take great pride in the quality of our products and customer experience. When a concern is reported within the required timeframe, we will make every reasonable effort to evaluate the issue and, when appropriate, correct or resolve it to ensure our customers are satisfied with the products they receive.
Any remedy or corrective action will be determined at our discretion and does not constitute an entitlement to a refund or store credit.
Flowers vary
Photographs on this site show previous work and are illustrative. Fresh flowers are seasonal and no two stems are identical, so arrangements will differ from the images shown. Where a specific flower is unavailable we will discuss alternatives with you.
Content
The text, photographs, and design on this site belong to Floral Finerie or are used with permission. Please do not reproduce them commercially without asking.
Questions
Contact page@floralfinerie.com or call (251) 383-8340.